Picture: Jack Harland” />
PRAISED: Shield Security MD David Frank, left, with security staff member Matt Murrell at its headquarters in Priory Park East .
Picture: Jack Harland
A SECURITY guard had to deal with a hammer-wielding man at a health centre because police were too busy to attend.
Officers from Shield Security have been praised for the way they dealt with the patient at the Elliott Chappell Health Centre in Hessle Road, west Hull.
Managers called Humberside Police when the man, who had two hammers, refused to leave the centre but were told officers were unable to attend.
Matt Murrell, who works for Shield, which covers night shifts at the health centre, was called to the scene.
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He spoke to the patient before walking him away from the building and talking to him until police could get there.
Caroline Havler, head of estate management at Citycare, which manages the centre, said: “We really can’t thank Shield Security enough for their quick and effective response, for what could have potentially become quite a frightening and intimidating situation for the staff and patients at the health centre.”
Mr Murrell, 22, said: “I knew that the only chance of getting the patient to calm down and listen was to approach him calmly and get on his level.”
It happened on September 22.
Humberside Police Chief Inspector Mark Bishop said: “All calls made to the force are assessed on the basis of the level of threat, harm and risk and deployed to accordingly.
“Ordinarily, we would have wanted to deploy to this incident more quickly, however, we needed to prioritise our resources to two more serious incidents.
“These included the concern for a man on Daltry Street flyover, which led to road closures for a number of hours, and serious disorder in Scunthorpe, where two men had sustained serious injuries as a result of a stabbing.
“Once officers were available, they attended and a 44-year-old man was arrested on suspicion of affray.”
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