“We have found that an incident did occur on Sunday evening, and one of Interserve’s employees in the security team has been suspended on the grounds of gross misconduct and is no longer working at Castle Mall.
Everyone in the management team at Castle Mall is very upset that members of the public have not been treated as they should be by someone working on behalf of Castle Mall.
We apologise unreservedly to the individuals affected.
We all sympathise with the plight of the homeless and the isolated behaviour of one individual should not reflect in any way on the rest of the team.”
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